Official Forum

I have the same problem. Started in slope simulation mode but now also in Erg mode. Direto XR is unusable. Have sent diagnostics to Customer Care but the take 3 days between communications. Been over a week with no real help so far. My system is only 1 week old when it started (2 weeks now as the su...

Hi - I'm having loads of problems with a brand new Direto XR -both simulation mode and erg mode are now ramping up to really high torque - the trainer is unusable. Elite customer care have asked me to run the diagnostics and send them the output - but when I run the diagnostics the software says tha...

I have a new Direto XR. I have a Garmin Ant+ stick for my laptop. The trainer connects via both methods but if I am connected with Ant+ the pedal stroke analysis provides no data. Erg mode still works with both but when I'm connected via Ant+ it doesn't display anything in pedalling analysis. Does a...

I've got a new Dirt XR. It works fine in Erg mode. I tried using it in Slope vs. Time mode for the first time today and created at workout that started at zero slope. I was pedalling to start with but as soon as I pressed start the resistance ramped up really quickly to the point where I could not m...