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Ok, i think i have discovered the problem.

In my ticket i attached the file with the diagnostic log (that i obtained with MyEtraining). With this attachment, the ticket was rejected.

Now, i've tried without the attachment, and the ticket has been accepted.

Thanks to all, ciao !

Arnaldo

Hi,

yesterday no, there was always the problem. I'll retry now, i will let you know.

Arnaldo

Hi all, i don't know if it's only for me, but i don't have success trying to open a ticket on https://support.elite-it.com/it When a i try to send the ticket, i obtain this error (in italian): "Il servizio di assistenza al momento risulta non disponibile. Ci scusiamo per l'inconveniente." ...