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Elite Admin S wrote:In the meanwhile, contact the support using this mail address:
info@elite-it.com

I have managed to contact customer service and now have written authorization to open the trainer.

Thank you.

So, that's not the cause. If you try using a different device/pc, do you have the same problem? And what happens If you use a different connection? I have tried from three web browsers: Firefox, Chrome and Edge. Also, I have tried it from my smarphone with chrome. I have tried it from the office fr...

Elite Admin S wrote:May I ask you in which country you live exactly?

I live in Spain

It is probably necessary to add some grease to the motor screw: https://elitesrl.zendesk.com/hc/en-us/a ... ew-thread- In this article, the first thing I come across is a warning that I lose my warranty if I don't have the authorization to handle the roller from customer service. I also checked the...

It is probably necessary to add some grease to the motor screw: https://elitesrl.zendesk.com/hc/en-us/a ... ew-thread- In this article, the first thing I come across is a warning that I lose my warranty if I don't have the authorization to handle the roller from customer service. I also checked the...

Hello For a couple of weeks I have been noticing how every time I connect my DIRETO XR trainer it makes a strange noise, as if two metal pieces were rubbing together. This noise remains during training when I develop a low power, around 80-100W. This noise is increasingly annoying and I would like t...

I seem to have the exact same noise when starting up. When pedalling the hose is also present, disappearing after 5-10 minuten on higher cadence. Something similar happens to me, but if I stop pedaling and the wheel is free, a very annoying metallic noise sounds. I think that sooner or later the ro...

Hi, For a couple of weeks I have been noticing how every time I connect my DIRETO XR trainer it makes a strange noise, as if two metal pieces were rubbing together. This noise remains during training when I develop a low power, around 80-100W. This noise is increasingly annoying and I would like to ...