Official Forum

Well humble pie required! Francesco from the Elite support team was excellent and posted a part from Italy yesterday, which arrived in the UK today. I fitted the new belt and pulley in accordance with the instructions - so let's hope.

A big thank you to Francesco.

If I could find the link on the Elite site to Customer Service then I would contact them! Common Elite, please make it easier!

Well here I am again! I highlighted this issue sometime ago (first comment on the forum)and after no response from Elite Customer Service fixed the issue myself. The belt had slipped and wedge against the structure increasing resistance. I have suffered with this issue numerous times since and resol...

Well it's been over a week since I emailed the company, and the promised response is yet to come! All very frustrating really....come on Elite, where is the support?

Whilst hill climbing on Zwift at 260W, I momentarily stopped and reset a reminder on my laptop. On resuming the training session, I noticed that the resistance had for some reason increased to maximum, but the indicated wattage on the screen was way down on what I would have expected. A burning rubb...