Official Forum

I have contacted myetraining@elite-it.com. They requested a video clip, my current address, and serial number for my Direto. After submitting this information no communication has been received.

I posted recently and received no assistance. Please let me know if you get an answer as I am having the same problem.

I have had the same problem for the past 6 months. I posted recently and received no assistance from the company. If you get a solution please let me know.

I have had my trainer for about 6 months. It started making a knocking noise similar to other posts on your forum. Yes, I have taken the cassette off and put it back on and no, there is no play with the cassette. I have searched the forum and found several posts regarding knocking noise--but no answ...