any luck?Did you solve this issue?
Im having the same problem, but customer service, told me to delete some files in a hidden folder, but I have no files there.
![Sad :(](./images/smilies/icon_e_sad.gif)
So im stuck.
Trying to download a video I did about 6 months ago, but had to change my computer
![Sad :(](./images/smilies/icon_e_sad.gif)