Driving Vibration

[cs_mclean]

Hi

Looking for some advice. I bought a Drivo last week and have done a couple of sessions on it. For the most part I'm really happy with it but I have a couple of queries.

Firstly, when I am getting above 95 cadence or 35 kph I start getting low level but very noticeable vibration from the unit. It feels like it is unbalanced, bit like a washing machine drum. Whilst it doesn't add a huge amount of noise I am worried about the vibration travelling through the house and the walls to the neighbors. After all I bought this as it was when of the more silent out there.

The second issue is I am getting what I can best describe as an electronic clunking noise during the ride. Again not a massive noise but slightly off putting. I think this might be the magnets working to change the resistance buy would be grateful for some views.

Any thoughts people have on the above would be appreciated as I'm not sure I can live with the current level of vibration.

Thankd

[Elite Admin S]

Please contact the customer care at real@elite-it.com adding a short video in which is possible to hear the noise.

Regards