To hight resistance using Zwift

[belukrin]

My Elite Direto gives strange situation when using Zwift workout. At some point, the unit resistant is so high that i have to stop pedalling to bring it back. Tried it many times, and always the same. I did the calibration. Could my unit be defective. How can i be sure it is Zwift and not my unit the problem.

[Elite Admin S]

If this beahvior only happens with Zwift, it is due to how they manage the trainer resistance.
Please try the trainer also with my e-training app. If you have the same behavior, contact our customer care.
If it works properly with our app, contact Zwift customer care

Regards