Resistance to high in Direto

[stef.for@mail.be]

Hello, the resistance of my Direto is really to high, climbing up a mountain with 2% elevation feels like 5%, 7% is impossible to do, even when i'm really in good condition. The problem is that my whife also uses the trainer, and normally she can do easyly 10-12% climbing, but not with the Direto.
Calibration has been done 2 times and works properly. Is there a way to increase the brake power so that it feels more reality than now?

Also, when I want to do some trainings, when I choose for 'climbing/time' I can change the % and I feel this immediately, but when I want to choose 'power/time' , the power can not be changed, I have all the time the same basic (zero) resistance. Increasing the power on the app has no effect..
I'm using E- Trainer on an MacBook Pro.
Thanks for the help! Stef/Belgium

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