Suito T not connecting and making weird noise

[robinniesters]

I have bought my Suito T a few months ago and I used it quite extensively on zwift. Today I wanted to go for a ride but I couldn't connect the trainer to Zwift. Now the power supply and the bluetooth light flicker in series and the trainer also makes a weird noise. I can't connect the trainer to the upgrado app or any application with bluetooth. Tried to turn it off and on again multiple times but no luck.

Link to video with flashing lights and noise:
https://streamable.com/jlc236

Anyone knows how to fix this?

Kind regards,

Robin Niesters

[Elite Admin S]

Hi

There's definitely something wrong with power.
The problem may be caused by the power supply or it may be due to the electronic circuit board.

Do you have a tester/multimeter to check the output of the power supply?
Or can you ask to your car electrician or in an electronic shop to check it for you?
It must provide 12Vdc.

Then contact our customer care from here:
https://support.elite-it.com

In the request specify if you've been able to check the power supply and add also the trainer serial number

Regards