Direto - oscillating resistance

[Jinesh]

I just unboxed my Direto and have completed my first ride but this wasn't a pleasant one: I think there is an issue with my Direto.

The issue is very noticable when driving on an uphill Zwift section with a stable slope (eg constant 4%) with lower intensity (around 150 watt)
No Zwift ERG training, just a free ride on Zwift https://speedtest.vet/ https://vidmate.bid/.

In this case the resistance feels to be oscillating between no resistance and very high resistance every few seconds instead of a stable normal resistance for whole the time .. this makes the resistance feeling very unpleasant and the roller almost impossible to use as you constantly change between to easy and a wall feeling

I've done a new calibration, which showed a value of 6406 (below the offset value on my roller which is 6409 )
As it felt like a slipping belt, I followed the steps in the manual to increase the belt tension, after this I calbrated again, showing 6409
However this didn't solve the problem, it's still an oscillating resistance.
I also played with the trainer difficulty setting on Zwift between 40 to 100% but this also didn't help at allsnaptube.cam/ syncnet.onl/telegram-web/ 9apps

Anyone has the same issue?
What is the solution for this ? Or is this just a faulty unit which I'll need to return?

[Elite Admin S]

Hi

It's normal that resistance oscillates a little, as the trainer is continously adapting the resistance to the training. But I talk about little sdjustments, not a "ON-OFF" behavior.

If you try to keep your speed very costant, do you have the same behavior?
Did you try also our my e-training app?
Do you have the same feeling using it?

If it is so, please contact our customer care. The guys there will ask you to do some test and check the data to verify if all is ok.
To do it: go to this page, select the correct trainer and click on the "open ticket" option:
https://support.elite-it.com/