Elite Direto clamps down / too much resistance at beginning

[christoph.massak]

Hi all,

I'm a new (and happy) owner of the Direto, but I'm becoming a bit desperate about one thing: When starting an ERG-mode workout (controlled by my Wahoo Elemnt Bolt), the Direto basically "clamps down" the flywheel and makes it almost impossibile to turn the pedals. I have a short (badly filmed) video of it (sorry for the moaning at the end, my legs were already pretty sore from trying to find the error): https://network.wistia.com/medias/qtjwu72eag When you listen carefully, you can hear the sound of something touching the flywheel.

Did anybody else experience this as well? Does anyone have an idea about what the issue could be?

Thanks for your help, much appreciated!

[Elite Admin S]

Please contact the customer care at myetraining@elite-it.com

Regards