Can't open a ticket on support.elite-it.com

[mex51151]

Hi all,

i don't know if it's only for me, but i don't have success trying to open a ticket on

https://support.elite-it.com/it

When a i try to send the ticket, i obtain this error (in italian): "Il servizio di assistenza al momento risulta non disponibile. Ci scusiamo per l'inconveniente."

Someone knows if i can use a mail instead, and what email ? I have already used info@elite-it.com, but had no response from there.

Thank you, ciao !

Arnaldo

[hernandez_christ]

Hi

From the message it seems to be a temporary problem. Maybe you can try again tomorrow.
Else the mail you used is correct and they usually reply within 1 or 2 days. At least that's my experience.

[Elite Admin S]

Hi Arnaldo

Were you able to submit the ticket at the end?

Regards

[mex51151]

Hi,

yesterday no, there was always the problem. I'll retry now, i will let you know.

Arnaldo

[mex51151]

Ok, i think i have discovered the problem.

In my ticket i attached the file with the diagnostic log (that i obtained with MyEtraining). With this attachment, the ticket was rejected.

Now, i've tried without the attachment, and the ticket has been accepted.

Thanks to all, ciao !

Arnaldo

[henry1569]

see Support and The urgency of existing tickets can't be increased to Critical.My Balance Now Elite. 24/7 support for Critical issues; Highest level of response time available.