How to contact the technical service?
Posted: Wed Feb 22, 2023 6:37 pm
Hello
For a couple of weeks I have been noticing how every time I connect my DIRETO XR trainer it makes a strange noise, as if two metal pieces were rubbing together.
This noise remains during training when I develop a low power, around 80-100W.
This noise is increasingly annoying and I would like to know how to solve this problem.
I am attaching a link to youtube where you can see a video of the type of noise it makes when plugged in.
https://youtu.be/Czj4AWhCLBo
I've been trying to contact support for over a week to see if they can help me with this problem. Every time I try to send a ticket the system returns this message:
Ticketing service seems to be unavailable at the moment. We apologize for the inconvenience.
For a couple of weeks I have been noticing how every time I connect my DIRETO XR trainer it makes a strange noise, as if two metal pieces were rubbing together.
This noise remains during training when I develop a low power, around 80-100W.
This noise is increasingly annoying and I would like to know how to solve this problem.
I am attaching a link to youtube where you can see a video of the type of noise it makes when plugged in.
https://youtu.be/Czj4AWhCLBo
I've been trying to contact support for over a week to see if they can help me with this problem. Every time I try to send a ticket the system returns this message:
Ticketing service seems to be unavailable at the moment. We apologize for the inconvenience.