Official Forum

I bought a Suito yesterday and unpacked and installed my bike.
This morning, when setup, I noticed a metal sound from the housing and the motorbrake blocked me from cycling.
When I unscrewed and opened the top lid I see that the metal disc internal is NOT CENTRIC.
Is this a production error? Or can this somehow be corrected?

Impossible de connecter le Suito à l'application E training ou Zwift. J'ai également un son métallique. Avez vous une solution ?

Using my new SUITO since two weeks ago.
Random metal noise coming from the housing... but all seems to work correctly. Is this normal?
please ELITE tell us.
Or have we invoke warranty?

Have the suito for 4 weeks. The flywheel wobbles quite strong, with the result that the whole bike drifts back and forth in the freewheeling. In addition, you can hear loud noises again and again at the back. Unfortunately, we read of these problems very often on the Internet. I would be interested in an official statement from ELITE.

regards
Walter

This forum is quite nonsensical if the manufacturer does not respond to constructive customer complaints like these ones here. Pity!