Suito mechanical problem - will Elite help?
Posted: Tue Jan 13, 2026 12:28 pm
I've got a Suito which is nearly 4 years old, so it's out of warranty. When I started using it again last autumn the power seemed off. It consistently read low by about 20% compared to my outdoor power meter, but I just used it anyway.
Around Christmas the power went off in the opposite direction. I could put out 400+ watts with easy spinning. Yesterday I rode with the myEtraining phone app, because some people have said that can fix problems For the first 5 minutes it reported 28 watts when I wasn't turning the pedals and easy spinning got it up to 600 watts. My FTP is probably in the low 200s.
After about 5 minutes the Suito just seized up. Now I can barely turn the pedals at all, and when I do there's a mechanical scraping sound from inside the trainer as the flywheel turns. This looks to me like a mechanical fault.
Given the machine is out of warranty, will Elite do anything to help fix it? I've logged a support ticket but haven't heard back from them yet -- how long will they usually take to reply? I don't want to lose any more training than I have to, and if the trainer is defunct I'll just have to buy another one, but it would be silly to do that if Elite can get it working again.
Around Christmas the power went off in the opposite direction. I could put out 400+ watts with easy spinning. Yesterday I rode with the myEtraining phone app, because some people have said that can fix problems For the first 5 minutes it reported 28 watts when I wasn't turning the pedals and easy spinning got it up to 600 watts. My FTP is probably in the low 200s.
After about 5 minutes the Suito just seized up. Now I can barely turn the pedals at all, and when I do there's a mechanical scraping sound from inside the trainer as the flywheel turns. This looks to me like a mechanical fault.
Given the machine is out of warranty, will Elite do anything to help fix it? I've logged a support ticket but haven't heard back from them yet -- how long will they usually take to reply? I don't want to lose any more training than I have to, and if the trainer is defunct I'll just have to buy another one, but it would be silly to do that if Elite can get it working again.