Official Forum

I am having an issue when starting a realvideo session after pressing the start play icon I get an error message saying " an error occurred while reproducing video " please could anyone assist.

Hi
I have the same issue
What did you do?
Did you manage to solve it?
Michel

Hi guys

Please check if you have the same problem with all the videos or only with some of them (for example, the longer ones).
In particular, check if you have this issue only with myRealVideo or also with Elite official RealVideos (for example Tour of the Moon, which is free).

With those information, contact the customer care at myetraining@elite-it.com

Regards