Connection Issue's
Posted: Sat Jan 09, 2021 4:19 pm
by rochesterpaul
Has anyone experienced issues with Bluetooth connectivity? The last few times I've been on the app, I've lost connection to my Samsung tablet. 1st time after 10 minutes, today after 30. It seems that the Bluetooth on my tablet turns off and won't turn back on unless I restart the tablet itself. I'm not sure if its the app clashing or an issue with my tablet. Either way it's extremely frustrating.
Any assistance would be great.
Re: Connection Issue's
Posted: Thu Jul 08, 2021 9:22 am
by Altenburger
Hello,
The first thing to try (when the connection is lost) is to reboot the phone. And check for the software updates. You also need to clear the cache of your Bluetooth and unpair and re-pair the devices.
paperwriter.oneMy e-training review> Altenburger - id
Re: Connection Issue's
Posted: Thu Jul 08, 2021 10:21 am
by Elite Admin S
Hi
Altenburger suggestions are good.
Check also if you have any wireless device that can cause some interference (for example a bluetooth speaker).
If the problem is not solved, go to the support page:
https://support.elite-it.com/Select your trainer and click on the open ticket option
Regards