Official Forum

My Direct during a session in the zwift began to hear a strong knocking that came from the interior of the same when I opened it verified that the belt was in this state https://snaptube.cam/ 9apps, I thought that the Directs produced already in 2019 as it is the case no longer had this problem with the belt, here are photographs of it.

Hi

After improving the belt, the problem almost disappear.
We had very few cases (due to some defect on the belt), so it seems that you are one of those unlucky ones...
Contact our customer care, we will send you a new belt.
Go to this link, select the trainer and click on the open ticket option:
https://support.elite-it.com/