Official Forum

Have had numerous failures with my Dorito, and again today I get a message telling me the app has upgraded with the added bonus that it won't recognise the trainer. Aren't I the lucky one.
Anyone had the same issue and have a solution?
Have deleted, installed, restarted, unplugged and plugged in everything. I've even disconnected my Bluetooth fridge!
The trainer worked yesterday, but not today.

Hi

Are you using a pc or a mobile device?
In the second case, are you sure that both bluetooth and position are active?
Take a look also to this troubleshooting, in particular the part related to the app permissions:
https://elitesrl.zendesk.com/hc/en-us/a ... -problems-

If the problem persists, please contact our customer care service:
https://support.elite-it.com/en/ticket