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Vibration during increased resistance
Posted: Wed Apr 21, 2021 5:00 pm
by graham.hobson
I have started to experience a vibration from my Suito that I can feel right through the bike, pedals and handlebars. When the resistance is low the vibration is not there, it occurs when the power is approx. 120w and above.
I have another bike that I have tried on the trainer and the same happens so there is nothing loose or vibrating on the bike itself. Before this started happening I had noticed that when resistance is increased there is a knocking noise from the trainer. It is not a loud knock but it is definitely there and it wasn't there from new.
Please offer some advice as to what this could be. I've had the trainer for less than 12 months.
Re: Vibration during increased resistance
Posted: Thu Apr 22, 2021 9:10 am
by Elite Admin S
Hi
Contact our customer care:
https://support.elite-it.comSpecify the trainer model and the serial number.
The guys there will help you to solve the problem
Regards
Re: Vibration during increased resistance
Posted: Wed Apr 28, 2021 6:35 pm
by graham.hobson
That link just takes me back to the page with the frequent questions, the knowledgebase and the link back to this forum. Where is the link to actual Customer Care as you suggest?
The actual 'Support' link on that page links back to itself. What's going on? Where is actual support?
Re: Vibration during increased resistance
Posted: Wed Apr 28, 2021 9:13 pm
by hernandez_christ
3 clicks away.
On the support page, click on trainer, click on your trainer, scroll down and click on "here" to open a ticket.
Re: Vibration during increased resistance
Posted: Thu Apr 29, 2021 8:50 am
by Elite Admin S
Exactly hernandez_christ!
Re: Vibration during increased resistance
Posted: Thu May 06, 2021 1:09 pm
by graham.hobson
OK found it!
Not exactly obvious is it?
Re: Vibration during increased resistance
Posted: Mon May 23, 2022 9:52 pm
by rickhabets
graham.hobson wrote:OK found it!
Not exactly obvious is it?
Did you manage to fix this?
I'm experiencing the same problem. Once I start going over 150w, I can feel the trainer start to vibrate.
Re: Vibration during increased resistance
Posted: Tue May 24, 2022 8:19 am
by Elite Admin S
Hi rickhabets
I suggest you to contact directly our support.
Add a video in which it's possible to hear the noise and specify the serial number of the trainer
https://support.elite-it.com/en/ticket