Cadence jumping all over the place

[alan.cheville]

I have a Direto and after about a month of using the trainer on Zwift I am noticing that every once in awhile the cadence will jump from 70 or 80 (my pace) to around 125 or 170 for a few seconds then settle back down. I am connected through ANT+ and the unit was recently calibrated.

Any ideas on how to fix this or contact service? When I go to the Elite web site I keep getting 404 errors on most English pages I try to get to.

Thanks.

[Elite Admin S]

Our trainers use a special algorithm that calculate cadence from the microvariations of speed that happens when you give a pedal stroke (sensorless cadence). This system works quite well and give a good approximation in standard conditions (smooth pedaling, not too high cadence, not too low power, chain well tensed...)

But if you need a precise cadence, we suggest to use an external wireless cadence sensor or our wired sensor (cheaper solution):
https://www.shopelite-it.com/en/spare-p ... sensor-kit

[perry.jones6]

Cadence is all over the place tried to buy a wired elite sensor but cannot website does not work. I have to join but will not accept new user